Covid-19 Guidelines

It's finally time to welcome you to Ocean Backpackers again! We are open from the 10th July with private rooms available for solo travellers, couples, families and those in a designated social bubble.

Please follow Government guidelines on who you can holiday with by using this link: www.gov.uk/guidance/meeting-people-from-outside-your-household

Unfortunately, we cannot offer shared dorms for the foreseeable future. 

Here is a guide of what to expect during your stay. All new measures are designed to keep you and our staff safe!

GENERAL

  • Reduction on Hostel capacity to give you more space around the Hostel.
  • Staff are fully trained and equipped on how to prevent, spot and deal with COVID-19 cases.
  • Information on how to help and what to do to prevent the virus spreading is posted throughout the Hostel.

FACILITIES

  • Unfortunately, following our Government restrictions, our self-catering kitchen will be CLOSED until further notice. Tea and coffee making facilities will be available in our double and family rooms.
  • We are no longer offering rooms with shared bathrooms.
  • Our top floor can now be hired for EXCLUSIVE USE. It sleeps 11 and consists of four rooms, two bathrooms and a kitchen. There is no lounge but guests are welcome to use the lounge on the ground floor. 
  • Social distancing guidelines will be in place throughout the Hostel including the communal lounge.

RECEPTION

  • Sanitizer at reception to be used by guests upon arrival and throughout their stay.
  • Plastic screen at reception to provide an extra layer of protection for staff and guests where social distancing is not possible.
  • Prior bookings will be pre-paid. Any payments made at reception will be contactless with no cash accepted.

CLEANING PROCEDURES

  • Cleaning products meeting UK Government standards will be used to disinfect common areas, rooms and bathrooms leaving them super clean and virus free.
  • A strict cleaning procedure will be in place and staff will be fully trained in these procedures.
  • Staff will be carrying out frequent cleans of all surfaces and touch points.
  • Strict check out policy of 10am to allow rooms to be fully deep cleaned during guests.
  • Guests encouraged to bring their own bedding and towels and to ventilate the room upon departure.
  • If using our bedding, guests will be asked to strip their beds and leave the linen in a bag in the room. The bedding will be washed in accordance with Government guidelines.

TERMS AND CONDITIONS

  • Our Terms and Conditions will remain flexible to allow for a "risk free" booking.

WHAT YOU CAN DO THROUGHOUT YOUR STAY TO KEEP SAFE

  • Use the hand sanitiser at reception upon arrival and throughout your stay.
  • Reguarly wash your hands with handsoap for 20 seconds during your stay.
  • Adhere to social distancing measures in the Hostel and when "out and about" in Ilfracombe.
  • Wear a face covering when recommended by the Government ie when you cannot social distance at 2m.
  • Avoid touching your eyes, nose and mouth.
  • Inform a member of staff if you have symptoms of Covid-19 during your stay and self-isolate immediately. We will then follow strict Government guidelines in dealing with a Covid-19 case within our establishment.
  • Please do not stay at Ocean Backpackers if you have had Covid-19 symptoms in the last 48 hours, namely a high temperature, a new persistent cough or loss of taste and smell.

 

 

 

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