At Ocean Backpackers we are committed to safeguarding and preserving the privacy of our guests and keeping personal information safe in accordance with the General Data Protection Regulations 2018.
The personal information that you have disclosed at the time of booking (either through a booking agent such as booking.com, Hostel World) or through our website or by phone is stored on our hostel Office System. The data incudes some or all of the following:
Name, address, telephone number, email address and nationality.
We are required by law to ask for a passport number upon arrival if the guest comes from a non-commonwealth country.
This data can only be accessed by ourselves (the owners) and by our reception staff. We make sure that access to card data stored electronically is well controlled and restricted only to staff that really need it. The two computers that store the Hostel Office data have anti-virus software installed that is updated on a regular basis to prevent fraud from occurring. The computers are kept secure at all times and are locked away when not in use.
We never use an ordinary email to send credit card information to guests and we never ask guests to send card details via email when paying for their stay. A secure BACS transfer is requested instead.
Access to any handwritten card holder data that may have been given over the phone at the time of booking is held in a locked location and is destroyed immediately after the guests stay has taken place.
Abby and Chris Tappenden-Proprietors of Ocean Backpackers.